Terms and Conditions

1. Detailed description of goods and/or services
(DroneGear) is a business in the Drone Retail industry that sells Drones and Accessories .
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of courier services . (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
3. Export restriction (n/a)
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by (DroneGear) is subject to availability. In cases of unavailability, (DroneGear) will refund the client in full within 30 days. Cancellation of orders by the client will attract a 0 % administration fee.
(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
5. Customer Privacy policy
(DroneGear) shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
6. Payment options accepted
A) Payment may be made via Visa and MasterCard.
7. Card acquiring and security
A) Card transactions will be acquired for (DroneGear) via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by (DroneGear) separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
9 Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
10 Responsibility
(Dronegear) takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11 Country of domicile
This website is governed by the laws of South Africa and (DroneGear) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
12 Variation
(DroneGear) may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13 Company information
This website is run by DroneGear (sole trader / private company / close corporation) based in South Africa trading as DroneGear and with registration number Tba and Jacques Van Jaarsveld (Director(s)/Member(s)/Owner(s)).
14 (DroneGear) contact details
Company Physical Address: Car of Inanda Rd and Link Road, Link Hills Shopping Centre, Shop 109B, Waterfall, 3610
Email:sales@dronegear.co.za
Telephone: +27 (72) 5269206

 

Pricing and Availability

All prices are quoted in Rand (ZAR) and are inclusive of VAT unless otherwise specified. All item prices are exclusive of delivery charges. We list availability information for products sold on the website, including on each product information page. We cannot be more specific about availability than what is stated on the site. Dates are not guaranteed and should not be relied upon. As we process your order, we will inform you by email if any products are subsequently found to be unavailable.

Despite our best efforts, a small number of the products on the website may be miss-priced. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, not honour the stated price and charge the correct price. We will contact you for instructions before shipping the products or cancel your order and notify you of such cancellation. Should the product show a zero balance, it would likely be system error and we will charge the full correct retail price of that specific item.

At certain time and under specific conditions we reserve the right to pre-register certain products.

Events beyond our Reasonable control.

Errors:

a.  We shall take all reasonable efforts to accurately reflect the images, description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy

b. Dronegear shall not be bound by any incorrect information regarding our products displayed on any third party websites. Dronegear will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.

 

Repairs 

Terms of service
 
By clicking agree, you confirm that you understand the following
1. Should we need to send your drone to our approved repair company, repairs can take up to five(5) weeks due to high capacity, by signing you agree to this time period. 
2. Once you have been quoted for repairs and you agree to go ahead with the repairs, the repair company will only release the repaired drone once it has been paid for. Should you wish to pay instore once the drone has been returned to the Dronegear store, please state this in your written approval of the quote.
3. If you do not declare an item that you have brought into our store in the designated area above, neither Dronegear nor our repair company accept responsibility for loss or any damage to it, should this occur. 
4. Should you not wish to choose for the repairs to take place on your machine, please not that you will still be charged for an assessment and delivery fee. 
5. In order for your drone to be released from Dronegear, proof of payment will need to be emailed to our company (this will be sent to the same email you receive the quote from) and the money will need to reflect in our banking account. Only once both of these parameters are met will the drone be released. 
6. Certain repairs, such as camera and gimbal repairs, may take longer depending on the availability of parts. 
7. While all will be done to protect the drone or accessory during shipping to our repair company, we do not accept responsibility for damage to, or loss of your machine during shipping either to or from our repair company. 
8. Should Dronegear not receive payment for repairs on a drone or accessory brought into Dronegear within 30 days of the invoice being sent, the drone or accessory will be sold off to recover our costs on the repairs, by signing this form you agree to this. 

 

All out of Warranty repairs come with a minimum test fee of R650 

 
All repairs carried out are done by qualified DJI approved technician 
 
All repairs come with a limited guarantee which does not cover : 
× Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors. 
× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.
× Damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals. 
× Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger. 
× Damage caused by flights which did not follow instruction manual recommendations. 
× Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.) 
× Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.). 
× Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.). 
× Damage caused by operating the product at a weight greater than the safe takeoff weight, as specified by instruction manuals. 
× Damage caused by a forced flight when components have aged or been damaged. 
× Damage caused by reliability or compatibility issues when using unauthorized third-party parts. 
× Damage caused by operating the unit with a low-charged or defective battery. 
× Uninterrupted or error-free operation of a product. 
× Loss of, or damage to, your data by a product. 
× Any software programs, whether provided with the product or installed subsequently. 
× Failure of, or damage caused by, any third party products, including those that DJI may provide or integrate into the DJI product at your request. 
× Damage resulting from any non-DJI technical or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation. 
× Products or parts with an altered identification label or from which the identification label has been remove
 
Repairs process :
1)Fill out repair request either online or in our store 
2)If filled online we will contact you to either arrange collection for you to bring Drone in to our store.
3)Technicians will asses the drone and get back to you with an estimated cost to repair drone and availability on parts needed
4) If you are happy with estimate and want us to repair your drone we will give you an estimated time frame for repair and will repair drone for you. If you however do not want don’t repaired there will a service fee of minimum R350 charged for checking drone 
5) Once drone is repaired technician will check it all round and test fly drone to see if it is fully functional 
6) You will then be contacted to let you know that your drone has been repaired and you may collect or if you want us to have it delivered to you.