Terms and Conditions
Terms and Conditions
1. Detailed description of goods and/or services
(DroneGear) is a business in the Drone Retail industry that sells Drones and Accessories .
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of courier services . (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
3. Export restriction (n/a)
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by (DroneGear) is subject to availability. In cases of unavailability, (DroneGear) will refund the client in full within 30 days. Cancellation of orders by the client will attract a 0 % administration fee.
(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
(DroneGear) shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
6. Payment options accepted
A) Payment may be made via Visa and MasterCard.
7. Card acquiring and security
A) Card transactions will be acquired for (DroneGear) via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by (DroneGear) separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
9 Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
(Dronegear) takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11 Country of domicile
This website is governed by the laws of South Africa and (DroneGear) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
(DroneGear) may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13 Company information
This website is run by DroneGear (sole trader / private company / close corporation) based in South Africa trading as DroneGear and with registration number Tba and Jacques Van Jaarsveld and Jodi Van Jaarsveld (Director(s)/Member(s)/Owner(s)).
14 (DroneGear) contact details
Company Physical Address: LG17, Watercrest Mall, Inanda Road, Waterfall, Durban.Contact Number: 062 072 5525 or 083 293 0888
15 Pre Owned Drones do not carry a Warranty Period however these units are extensively tested before we advertise them for sale. Should you purchase a Pre Owned Unit from our Store, there is a no Refund Policy should you"change your mind", we can credit your account towards a different Item. It is up to our discretion and the situation to refund a client in full, Should we decide to refund the client instead of credit their account, we will charge a 15% handling fee.
Pricing and Availability
All prices are quoted in Rand (ZAR) and are inclusive of VAT unless otherwise specified. All item prices are exclusive of delivery charges. We list availability information for products sold on the website, including on each product information page. We cannot be more specific about availability than what is stated on the site. Dates are not guaranteed and should not be relied upon. As we process your order, we will inform you by email if any products are subsequently found to be unavailable.
Despite our best efforts, a small number of the products on the website may be miss-priced. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, not honour the stated price and charge the correct price. We will contact you for instructions before shipping the products or cancel your order and notify you of such cancellation. Should the product show a zero balance, it would likely be system error and we will charge the full correct retail price of that specific item.
At certain time and under specific conditions we reserve the right to pre-register certain products.
Events beyond our Reasonable control.
a. We shall take all reasonable efforts to accurately reflect the images, description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy
b. Dronegear shall not be bound by any incorrect information regarding our products displayed on any third party websites. Dronegear will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.
All out of Warranty repairs come with a minimum test fee of R650
× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.
× Damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
× Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
× Damage caused by flights which did not follow instruction manual recommendations.
× Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)
× Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).
× Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.).
× Damage caused by operating the product at a weight greater than the safe takeoff weight, as specified by instruction manuals.
× Damage caused by a forced flight when components have aged or been damaged.
× Damage caused by reliability or compatibility issues when using unauthorized third-party parts.
× Damage caused by operating the unit with a low-charged or defective battery.
× Uninterrupted or error-free operation of a product.
× Loss of, or damage to, your data by a product.
× Any software programs, whether provided with the product or installed subsequently.
× Failure of, or damage caused by, any third party products, including those that DJI may provide or integrate into the DJI product at your request.
× Damage resulting from any non-DJI technical or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation.
× Products or parts with an altered identification label or from which the identification label has been remove
Repairs process :
I hereby confirm that I understand Drone Gear are not responsible for any criminal offences which may occur during a flight with my drone.
I understand that I am to use the drone purely for private recreational purposes as stipulated above.I hereby confirm and declare that I understand that I am only allowed to operate my drone with NO RPL License for private use which is restricted in terms of Part 101 of the Civil Aviation Regulations.
For Private Use –
- The RPAS may only be used for an individual's personal and private purposes where there is no commercial outcome, interest or gain;
- The RPA may only be operated over property for which the operator has ownership or permission;
The RPAS can only be used in Restricted Visual Line of Sight which means within 500m of the pilot,
and never to exceed the height of the highest obstacle within 300m of the pilot, during which the pilot can maintain direct unaided visual contact with the device to manage its flight and collision avoidance; and
The Pilot must observe all statutory requirements relating to liability, privacy and any other laws enforceable by any other authorities.
For all other use –
- The RPA must first be approved by the South African Civil Aviation Authority for use by way of an RPA Letter of Authority (RLA);
- All RPAs must be registered by the South African Civil Aviation Authority prior to use;
An RPA may only be operated in terms of Part 101 of the South African Civil Aviation Regulations
which includes specific requirements that the operator shall hold an RPA Pilot License;
Information for owners & operators - http://www.caa.co.za/Pages/RPAS/Information%20for%20owners%20and%20operators.aspx
- Registration of RPAS - http://www.caa.co.za/Pages/RPAS/Registration%20of%20RPAS.aspx
- Letter of approval for the RPA - http://www.caa.co.za/Pages/RPAS/Letter%20of%20approval%20for%20the%20RPA.aspx
- RPAS pilot licensing - http://www.caa.co.za/Pages/RPAS/RPAS%20pilot%20licensing.aspx
RPAS Operators Certificate - http://www.caa.co.za/Pages/RPAS/RPAS%20operators%20certificate.aspx
RPAS maintenance - http://www.caa.co.za/Pages/RPAS/RPAS%20maintenance.aspx
Private Operations - http://www.caa.co.za/Pages/RPAS/Private%20Operations.aspx
- Sale and resale of RPAS - http://www.caa.co.za/Pages/RPAS/Sale%20and%20resale%20of%20RPAS.aspx
- RPAS Operators (ROC/RTO) - http://www.caa.co.za/Pages/RPAS/RPAS%20operators.aspx
- ATO - http://www.caa.co.za/Pages/RPAS/ATO.aspx
- Legislation - http://www.caa.co.za/Pages/RPAS/Legislation.aspx
- Forms - http://www.caa.co.za/Pages/RPAS/Forms.aspx