Drone Gear provides exceptional customer service, going above and beyond for their customers
They demonstrate professionalism, skill, and efficiency in repairing drones, ensuring customers are updated every step of the way
The staff at Drone Gear are helpful, friendly, and communicate effectively, making the entire process stress-free and pleasant
I have never, ever experienced such customer service-Done Gear has redefined what it means to go above and beyond for their customers! Special thanks to Ethan, who took the extra effort to personally walk me through each step with the associated costs/implications. Absolutely brilliant service! I took my drone to a supposed expert only to receive it damaged and worse than how it was dropped off, from a previous repair shop; my skepticism to find a proper repair store was really high. In come Drone Gear, a team not only to fix the fault created from that previous store but did so in ways of professionalism and skill no other company has to this date. They immediately found the problem, explained exactly what needed repair, and were updating me every step. I was kept updated regularly on the progress for which I had full confidence that my drone was in the best hands possible. Their efficiency and care were just out of the ordinary. They not only returned my drone to perfect working condition but also took the time to make sure I knew what work they had done and how to avoid similar issues in the future. Drone Gear didn’t just solve a problem - they delivered a masterclass in customer service. Their commitment to excellence, both in repairs and communication, is nothing short of remarkable. If you’re looking for a company that combines technical expertise with truly unparalleled customer care, Drone Gear is it. Don’t hesitate - they’ll soar above and beyond your expectations! I highly recommend paying them a visit or making use of their courier service!
It's okay they helpful but not that knowledge about products they stock. Also could offer more accessories. I would not take my drone to them if crashed as they don't have parts and are very expensive.
Awesome helpful
Great service from Jacques and the team at Drone Gear. I would definitely recommend them. I needed a DJI Mic 2 which can only be found online at SA retailers as a pair (I needed just the single mic). Managed to get it here on special order, quickly, at a good price.
Quick, efficient, no nonsense service and the DJI Avata 2 Flymore Combo is AMAZING. Exactly what I wanted out of a drone. I would recommend buying from DroneGear.
Fast and efficient service, got my order within 24 hours
Great service from the staff at Hillcrest.
Processed and delivered everything as promised! They are on top of their game. Sooooo refreshing! Thank you to the good people at Drone Gear.
The cable was sent to me in good time and made of good quality. Well worth the effort.
Super easy to order and extremely efficient service
Thank you so much for great service :)
I would recommend Drone Gear to anyone and everyone. The staff is so helpful and friendly. Jacques was my point of contact and he made sure to keep in constant communication every step of the process. He even made arrangements for me to be assisted on a public holiday. The entire process of selling my drone with them were easy, stress free and pleasant. Thank you team for assisting me!
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